Politique d’expédition
This Shipping Policy applies to orders placed with our store operated by Silonie Nathan Alassa, located at Pré à Lottin, 10200 Colombé-la-Fosse, France.
By placing an order with us, you agree to the shipping terms below.
1. Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed, shipped or delivered on weekends or public holidays.
During high-demand periods, promotions or holidays, processing times may be slightly longer.
2. Shipping Time
Estimated delivery times may vary depending on the customer’s location, shipping carrier and external factors.
Typical estimated delivery times:
- France: 5 to 12 business days
- Europe: 7 to 15 business days
- International orders: 10 to 25 business days
Please note that delivery times are estimates only and are not guaranteed.
3. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before payment.
Any available free shipping offer will be clearly shown on our website or during checkout.
4. Order Confirmation and Tracking
After placing your order, you will receive an order confirmation by email.
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available.
Tracking updates may take a few days to appear after shipment.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete addresses.
If you notice an error in your shipping address, please contact us as soon as possible. We can only update the address before the order has been processed or shipped.
6. Delivery Delays
Delivery delays may occur due to:
- Customs processing
- Carrier delays
- Weather conditions
- Public holidays
- High order volume
- Incorrect or incomplete shipping details
- Events outside our control
We are not responsible for delays caused by shipping carriers, customs authorities or other circumstances beyond our control.
7. Customs, Duties and Taxes
For international orders, customers may be responsible for customs duties, import taxes or additional fees charged by their country.
These charges are not included in the product price or shipping cost unless stated otherwise.
We are not responsible for customs delays or additional fees charged by local authorities.
8. Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please first check with your local carrier, neighbors, building reception or household members.
We are not responsible for packages lost or stolen after delivery confirmation.
However, if your tracking has not updated for an unusually long period, please contact us so we can help investigate the situation with the carrier when possible.
9. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos or videos of the damaged package
- Photos or videos of the damaged item
Once reviewed, we may offer a replacement, refund or another suitable solution depending on the situation.
10. Refused or Unclaimed Packages
If a package is refused, not collected or returned due to an incorrect address or customer absence, we may deduct shipping and handling costs from any eligible refund.
Additional shipping fees may apply if the customer requests reshipment.
11. Order Cancellation Before Shipment
Orders can only be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the item, according to our Return and Refund Policy.
12. Contact Information
For any questions about shipping, please contact us at:
Silonie Nathan Alassa
Pré à Lottin, 10200 Colombé-la-Fosse, France
Email: alfredfares@atomicmail.io